bad service taking there time

<p>On the 19th november i took my phone into tzaneeen life style mtn shop as my phone had problems. They told me the phone had a problem. They told me that they could not find the iphone 6 anymore because they stopped making the phome anymore so the manager called erick told me i can take anyphone for the value of my iphone6. So the phone i wanted was more so he told me i have to pay in and i said i dont have the money. So erick told me mtn can cancle my contract and then i can take out a new contract so i said that way is better. So its now the 23rd december and mtn still hasnt sorted out my contract to cancle it so that i can get a new phone im still busy paying for my old contract for no phone that i have the manger keeps telling me its head office that isnt doing there work and on the 19 december some1 called me from head office saying it should take 48hours then it will be sorted out. So im getting angry as they keep saying wait 2 days and this been going on more than a month plz mtn fixed it or fire some person thats not doing there work as im paying for a phone that i dont have. This is very bad service from mtn</p>