Bad Service, take forever, guilty of *****.Report2

I can safely say that MTN is a really bad service provider! Their service quality is very very bad. Customer service is literally *******. They are very quick to sign up new contracts but take very long to respond to ********** problems. It has been over a month since I have reported ***** on various networks and all I am being told is that it has been reported and that I will be contacted shortly. Keep being transferred from one department to the next. No one is willing to help!!!. My mother is 60 and doesn't check her debit orders. I wonder how many pensioners MTN has ****** and up until this day they probably still don't know! I am not one to bad mouth an organisation publicly but on a very serious note I have had it with MTN, how on earth can they quote my mother R5000 to cancel a contract that we never opened!!! MTN, I will never use this service provider ever again and will seriously not recommend this network to anyone unless this problem is sorted out asap. I know I am being a bit harsh but enough is enough. My mother is paying for a device she never received nor has she app**** for it, no contract was signed, no security check has taken place, absolutely nothing!