Bad service - SO SAD

Hello, my name is Nalini Govender , I saw an advert for a cellphone I was shopping around for. I hence made an enquiry online . An agent contacted me a few days later and proceeded to complete all the relevant details. He then explained he needed to do a debi check and said I would receive a mandate from the bank that I should accept. I waited for a da or so. The agent contacted me , saying he needed to cancel the debi check and re submit. I didn't hear from him after that. A second agent contacted me , her name was Alicia Murugan, who was so polite and explained every thing in detail. She also explained about the debi check and od course no mandate appeared. I went into the bank (Capitec), asked the agent to assist, she explained after putting my details onto their system , there was no dei check. Today I called in to MTN to seek further assistance and clarity. The agent i spike to told me I should go into a store and ewdo my application. I them called a MTN branch and explained the issue I was experiencing with MTN direct , she them explained the cellphone I wanted was not kept at the branch. Plus the process the agents were following foe the debi check was not correct. Please bear in mind tg8s process started on the 4 November 2024. Why should I a customer, be inconvenienced . I'm really so unhappy as I needed the phone as a birthday gift . MTN came up as the most reasonable on the particular package. The agent Alicia referred my query to the technical dept and was stull awaiting a response. So sad that a NEW customer ar any customer should be treated so poorly. Thanks MTN , I will have to look else where