LW
Leslie W

1 reviews | Active since Oct 2011

10 Mar 2015, 15:52

BAD SERVICE SIGNAL

I've complained about MTN's \Network Shedding"On Sunday 09 March from about 18H00 we did not had any network till the next morning. As I'm typing this complaint again no network. See my previous complain and see the reply from MTN . This reply from them is only to show the consumer they attending to the problem but they don't . I've filled in what they asked and e mailed it and then they refer me from one department to another. My complaint ...<br> <br> I've been a loyal MTN customer for the past 15 year. Never have I've experience such bad poor signal. This problem started last year November. I've call MTN customer care with not much help. Call centre are trying to tell me its my cell phone but it's not only me that experience this. Yesterday I called the call centre again . The lady at the call centre gave me a number to call. She said that's the number for cellphone signal. I've call the number just to find out the number she gave me is only in operation during office hours . She did not even knew that . At some stage I've called MTN to find out what must I do to change over to Vodacom. The guy at the call centre did not even bother to ask me why do I have to change. He was to hap"""

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Mar 2015, 10:46
Official
Hello Lesliew,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the coverage management team for urgent investigation. They will contact you directly with feedback and an action plan.

Best regards
Mantoa
REQ:***