NN
Nompumelelo N

1 reviews | Active since Aug 2015

22 Jun 2016, 12:49

Bad service rude consultant's

<p>I had a contract with MTN which I'm now done paying, I called to cancel my contract it was not done now my account is blocked which is an inconvenience to me as a customer. I spoke to Ziyanda Yaso ref no: ********** 53 who said she will send a cancellation request till now its not done today I called again spoke to very rude Kabelo ref no: ********** 01 he couldn't even give me a chance to speak as a customer.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Jun 2016, 21:59
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

kindly be advised that your number ********** 21 have been migrated to prepaid as per your requested try using it it should work properly.

warm regards

mike

REQ: **********