SS
Skhumba S

1 reviews | Active since Oct 2015

28 Feb 2017, 21:42

Bad Service Retentions Deptpartment

<p>Last Year round this time i cancelled my contract with MTN even moved my numbver over to prepaid. time and time again i asked for cancellation letter to no avail. I've been emailing and trying to call. Mara dololo help. they are so qucik to all you when they want your money but not so qucik to responnd when you can to cancel your contract. The follwiing names are the people I delt with during this process via email. no rep**** to my emails after contacting me .</p> <p><strong>Mmapula Malebe</strong></p> <p><strong>Nwabisa Mjokovana</strong></p> <p><strong>Tholakele Mkhabela</strong></p> <p>3 people handing my account and non of them able to effectivly coommunicate.</p>

0
Replies (3)
MTN South Africa
MTN South Africa's reply01 Mar 2017, 19:36
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

kindly provide us with your account or Id number for us to be in a position to investigate and resolve your problem accordingly.

warm regards

mike

REQ:***

SS
Skhumba S's update02 Mar 2017, 18:03
Reviewer Update

still waiting for reply and there's nothing, no one has contacted me or anything

SS
Skhumba S's update15 Oct 2018, 21:04
Reviewer Update
till today still no reply from MTN about this issue. they never contacted me ever.