JJ
Joealene J
1 reviews | Active since Jun 2015
19 Jun 2015, 14:50
Bad service regarding cancellation of contracts
I've been trying to cancel two contracts since April 2015. Holding on at the Call Centre for 02h28.<br> <br> All I get is a promise that the matter will be migrated to the relevant department and reference numbers!<br> <br> I am totally disappointed in their service! I am on pension and cannot afford the other contracts.<br> <br> Hopefully something will be done soon!
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Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 14:08Hello Jadyn,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
According to our records you have been in contact with our consultants and the *** and *** was cancelled and put on the pre-paid platform.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
According to our records you have been in contact with our consultants and the *** and *** was cancelled and put on the pre-paid platform.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply22 Jun 2015, 14:08
Official
Hello Jadyn,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
According to our records you have been in contact with our consultants and the *** and *** was cancelled and put on the pre-paid platform.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
According to our records you have been in contact with our consultants and the *** and *** was cancelled and put on the pre-paid platform.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***