1 reviews | Active since May 2015
Bad service received and no feedback from billing
I went to the East Rand Mall branch to upgrade on my MTN account on the 4/3/2015. I upgraded to an amount of +-R240 which gives you 300MB data per month. The first debit order then went through my account of R1887.17. I phoned in and they said that there was a setting that was wrong on the system and the they have corrected it and the funds will then be credited. Next month the correct debit order went through my account but I do not understand why as MTN should have credited my account.. I then went to MTN East Rand Mall to sort this out only to find bad service once again. When busy explaining the situation the lady just turned around and went to the back area. I do not know why and it is rude to walk away while somone is talking to you. Currently I need to top up my account daily as I do not receive the 300MB data that I am paying for. When I phone the customer service line, it keeps on ringing. Never once has anyone form MTN phoned me to tell me what is happening on my account......I need some service please, I am not just another contract.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Our records show that your account has been credited with an amount of R1748.20 on the 28 April 2015. With regards to the bad service and you being on the correct package, kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Please however do be advised that the resolution might be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Our records show that your account has been credited with an amount of R1748.20 on the 28 April 2015. With regards to the bad service and you being on the correct package, kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Please however do be advised that the resolution might be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***