Bad service provider and incompetence all round.

I am an new customer to MTN on a new contract. My first Debit order was not deducted off my account end of last month month. I called several times to request for them to deduct and they told me they have a technical issue and monies will be deducted at end of this month. Yesterday I lost internet and consultant said I was suspended because of unpaid fee. I requested again to be debited and they still haven't deducted off my account and I am still without internet. I find their customer service and tech customer care agents evasive and come up with incorrect answers without solutions on both 135 and ***. I cannot beg a company to take my money to pay my account and cannot work without my phone being connected. I am now going to MTN branch to see if they can assist or to cancel my contract and return this phone. Never had this type of problem with other companies. I feel sorry for their other customers.