Bad service provider

Good day,

I am highly disgusted and disappoint at how MTN allows their consultants (Gateway store bottom floor toward wavehouse) to treat customers.

On Saturday I app**** for one of the data promotions which was running for the month of March. Minutes later MTN sent me a notification stating that my application has been conditionally approved and that I would need to go back to the store to finalize everything.

On Sunday I went back to the store and the lady who had assisted me with the application said to me they are out of stock and I would have to come back the following day. I explained to her that Im not mobile and coming to Gateway will be an inconvenience as I have to travel back to PMB on Sunday so I asked her about the possibility of picking it up at Midlands mall PMB as I will be there. She reply and said unfortunately it wont be possible BUT she will make an effort to come to me before I head out.

Comes Monday her phone goes "missing" and later on she sends me a text apologising and stating that she will do an IBT and I should collect it at the MTN at Midlands mall ( basically what i had suggested from word go). At this point I should be highly annoyed but I continued to keep my cool.

Tuesday I tried calling this lady on both her numbers but no luck (mind you she has my contact details which means she is the one who is meant to be calling me as the client). Tuesdays after work I rushed to Midlands mall explained my situation and I was told that no one from the Gateway store had made communication regarding this IBT thing, so again I tried to call her and eventually she answered. I asked her why does anyone know that im meant to pick up my parcel? She said with hesitation I should have called, now im highly annoyed and she says "ill call you back just now, let me call someone who is there". (So basically this means I havent done your thing let me see if i can quickly do it). So I went to the lady whom she was now communicating with. The lady said unfortunately we cant resolve the issue today because its a process and no communicate had been made till then. She further told me that the Gateway lady will call me the next day to confirm everything including my pick up.

Wednesday I didnt call as i was hoping that she was reliable enough to contact me

Today is Thursday and no one has gotten back to me. I sent her a text yesterday on both her numbers but no reply.