Bad service priovided by the MTN Parow branch

My brother went to Sanlam Centre Mtn store to do an upgrade and was told that the phone he wanted was not available and will be couriered to his home address in June 2017 until today he has not received his phone and is being sent from pillar to post will no satisfaction please assist this matter. See correspondence below. Final-Recipient: rfc822; ********** Action: failed Status: 5.0.0 Remote-MTA: dns; smtp.multichoice.co.za. (41.86.109.25, the server for the domain mnet.co.za.) Diagnostic-Code: smtp; 550 Rule imposed mailbox access for ********** refused: user invalid Last-Attempt-Date: Tue, 19 Dec 2017 21:52:27 -0800 (PST)

---------- Forwarded message ---------- From: Joe Wilson ********** To: ********** Cc: Bcc: Date: Wed, 20 Dec 2017 07:52:21 +0200 Subject: Fwd: Re: Fwd: Re: Fwd: Re: Complaint JG Wilson Account A ********** . Phone no ********** [# ********** 2] ---------- Forwarded message ---------- From: ********** Date: Dec 19, 2017 19:44 Subject: Fwd: Re: Fwd: Re: Fwd: Re: Complaint JG Wilson Account A ********** . Phone no ********** [# ********** 2] To: ********** Cc:

---------- Forwarded message ---------- From: ********** Date: Dec 19, 2017 19:42 Subject: Fwd: Re: Fwd: Re: Fwd: Re: Complaint JG Wilson Account A ********** . Phone no ********** [# ********** 2] To: ********** Cc:

---------- Forwarded message ---------- From: ********** Date: Dec 14, 2017 16:13 Subject: Fwd: Re: Fwd: Re: Fwd: Re: Complaint JG Wilson Account A ********** . Phone no ********** [# ********** 2] To: ********** Cc:

---------- Forwarded message ---------- From: ********** Date: Dec 11, 2017 18:43 Subject: Fwd: Re: Fwd: Re: Fwd: Re: Complaint JG Wilson Account A ********** . Phone no ********** [# ********** 2] To: ********** Cc:

---------- Forwarded message ---------- From: "Joe Wilson" ********** Date: Nov 19, 2017 15:25 Subject: Re: Fwd: Re: Fwd: Re: Complaint JG Wilson Account A ********** . Phone no ********** [# ********** 2] To: ********** Cc:

On Nov 18, 2017 06:01, ********** wrote:

On Nov 10, 2017 15:06, "Joe Wilson" ********** wrote:

---------- Forwarded message ---------- From: "Joe Wilson" ********** Date: Nov 7, 2017 12:27 Subject: Re: Fwd: Re: Complaint JG Wilson Account A ********** . Phone no ********** [# ********** 2] To: ********** Cc:

On Nov 7, 2017 12:18, ********** wrote:

> ---------- Forwarded message ---------- > From: "Customer Care" ********** > Date: Oct 20, 2017 14:43 > Subject: Re: Complaint JG Wilson Account A ********** . Phone no ********** > [# ********** 2] > To: ********** > Cc: > > Dear Valued Customer, > > Thank you for your continued support. > > This email serves as acknowledgement of your request. Please retain your > reference number found in the subject line for future tracking purposes. > > We will endeavour to have your query resolved and provide feedback as soon > as possible. In the event that you have not received feedback or your > request is deemed as an emergency, you may contact us by dialling 808 (free > from any MTN contract cellphone number) or +2783 1 808 from any other > service provider (calls are charged at standard cellular rates). > > Try our Self Service website MTN Active on: https://mycontract.mtn.co.za/l > anding/landing.htm or our myMTNza Contract App now available on Android, > iOS, Blackberry and Windows where you can now do the following: > > • Check your Balances > > • Make Account Payments > > • Manage your Value Added Services > > • and much more > > Other Useful links: > > Prepaid Support: ********** > > Account Suspensions or proof of payments: Email: > ********** > > Roaming tips: http://www.mtn.co.za/Travel/Pages/MTNRoaming.aspx > > MTN Packages: https://www.mtn.co.za/everyday_services/useful_extras/Pages/ > YelloTrader.aspx > > Kind Regards, > > MTN Customer Care > > > > ----- Joe Wilson Wrote ----- > Can you please sort out this mess for me as I am very dissatisfied after > being a loyal Mtn customer for decades. > > Firstly I went to your Parow Centre branch in June, two weeks before a > promotion/special expired before the end of June, only to be told that they > do not have stock of the Black Huewai P8 light. > > They however undertook to get from other stores. I never heard from them > again. > > I went back to the store again, only to be told that the special is done. > I insisted to speak to the manager. She also insisted that the special is > over and there is nothing she can d ----- Message truncated -----

We need your urgent assistance on this matter. Customer service is key.....