bad service - overcharge

<p>Cell no - ********** - My husband took a contract out with MTN on the 29th of August. Data and minutes for R469 a month - mymtnchoice+M - On the first of Oct a debit order of R1267.23 went off his account - he went to the mtn offices and queried the large amount, the lady told him all is sorted and he will receive a refund. The first of Nov a amount of R929.00 was deducted and he still had not received the "refund". In the meantime some of his debit orders were send back as we work on a strict budget - which costed us money! The MTN shop was then closed for renovations and my husband called customer service - they told him that only the branch could assist him. The branch was opened on the 10th of Nov,my husband went to sort it out and they were off line - i kept calling them trying to find out what the outcome was - they will still offline. I went there today 14th and told them that i was not leaving till i get some answers. Lesley then came out after some time and told me that they see the wrong contract was loaded on my husbands account. He would now have to sign a migration form and they would send it off to MTN, but because its the 14th already the amount of R929 would be deducted off his account again in Dec, but they will calculate the refund owed to him. If the lady corrected this problem in Oct already like she said this would have not gone this far! It's costing my husband money and i think mtn is liable for the bank charges occured because of the debit orders being sent back! I am very dissapointed in the service of the branch. I expect to have the refund owed to us by the end of this week - and im sure somone can change the debit order amount as I will not have them deducting the R929 at the beginning of Dec again!!!! Regards Mrs. Dreyer on behalf of my husband - ********** </p>