AVdM
Ansie Van der Merwe
1 reviews | Active since Feb 2015
09 Jun 2015, 10:31
Bad service overall
My phones were suspended again. Made payment on my account on the 19th May 2015 and still they suspend my phone. To get in touch with MTN is a hopeless case, phone keeps putting down before they answer.How am I supposed to get my phone on again? They cannot even check payment, it is easier just to suspend then to do there work and I have to pay reconnect. Is that fair? ANY HELP WILL BE APPRECIATED. This is not the first time this is happening. I really do not know what else to do and conveniently they are on strike. MAYBE CALL IN CARTE BLANCHE. My emai address - [Email Removed] My cellphone *** / ***
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Replies (1)
MTN South Africa's replyOfficial
11 Jun 2015, 13:57Hello roodekrans@1724,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your account has already been un-suspended and both lines are active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your account has already been un-suspended and both lines are active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply11 Jun 2015, 13:57
Official
Hello roodekrans@1724,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your account has already been un-suspended and both lines are active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your account has already been un-suspended and both lines are active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***