BAD SERVICE OVER SIM SWAP

My number is *** got stole Saturday and even got ported out which your MNP reversed Monday @10 nightmare is the simswap .

The store @Birch Acres Mall said i must do self service until i get the response that says i must go to the store . Honestly as per below you can see that my ordeal has started since Saturday since i lost my phone . I have done self service sim swaps that failed as according to your customer service contact centre advised me that user declined then worse part is that am give a 24 hr period to wait for sim to be successful but every time its the same story . i have two useless sim cards now as they have all past the 3 days for sim swap viability .endless calls to you call centre and no number still spoke to agents that dropped calls on me some tried to assist but nothing .Worse part when i call the number it says it does not exist sometimes its voice msg and the last agent advised me the number is active as the person that stole it even dailled USSD *111 something .IF ANYONE TELLS ME ABOUT THE STORE AN WAITING FOR 24HRS FOR A SIM SWAP I WILL GO TO SOCIAL MEDIA FOR REAL . CAN SOMEONE JUST HELP ME GET A NUMBER I HAVE HAD FOR GOD KNOWS HOW LONG . Regards Zandile ***