1 reviews | Active since May 2011
Bad Service & Over Billing
<p>1st Issue - Last year after I did my upgrade my ebit order went off twice on the 1st of the month and the 7th and up until today my money was not refunded. I have been in and out several times - MTN Century and Vangate and no one has helped me or no feedback has been given. I want my money back all I am told is that my account is in advance but If i look at my account I dont see any advance. Pay Back My Money Please. And I do not want to hear that a call has been logged again!</p> <p>2nd issue - MTN Politely changes my debit order date from the 1st to the 7th - who told them to. I wnat my debit order to be the 1st of each month and they must please tell me who instructed them to chnage my debit order date.</p> <p> 3rd Issue - My limit was changed the month of march (my wife uses the number and bought her data) Data was only bought in March and never again, as from the 1st of April myself & my wife started using a mifi router where er each receive 5 Gigs of data so our data is switched off so we have not used any data or bought any data. But MTN charges me for data (we get 500mg every month from MTN) . on the 20th of each month April & May invoice I am being billed for Data!!!! I again want to know why I am being charged for data??? I am being billed more every month and I want MTN to please refund me my over debit and my over bill</p> <p>I have never had this problem, I have been wuth MTN fo so long</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that once we refund the balance for R479 back the account will be in arrears with this amount. Keep in mind that the system bill the account in arrears.
2ND: We do pick up that the debit date has been changed at the store via MTN active on the 20-10-2015. The debit date is now back to the 1st. REQ: ********** , CENTURY CITY.
Our system reflect that the usage limit has been changed on the device by the user. Change dates:
18-3-2016 @16:57:23 the account has been set up as R0.00 for the usage limit.
18-3-2016 @18:10:21 the usage limit has been changed to R50.00 on the same date the usage limit has been changed to R210.00
10-5-2016@11:32:44 the usage limit has been changed from R210.00 to R0.00
The usage for the data charges are valid. Please leave the usage limit R0.00 for the account not to be billed extra for call and data charges after the 100 minutes and data received free with the package has been utilized.
Kind Regards,
Alice van der Merwe
REQ: **********
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that once we refund the balance for R479 back the account will be in arrears with this amount. Keep in mind that the system bill the account in arrears.
2ND: We do pick up that the debit date has been changed at the store via MTN active on the 20-10-2015. The debit date is now back to the 1st. REQ: ********** , CENTURY CITY.
Our system reflect that the usage limit has been changed on the device by the user. Change dates:
18-3-2016 @16:57:23 the account has been set up as R0.00 for the usage limit.
18-3-2016 @18:10:21 the usage limit has been changed to R50.00 on the same date the usage limit has been changed to R210.00
10-5-2016@11:32:44 the usage limit has been changed from R210.00 to R0.00
The usage for the data charges are valid. Please leave the usage limit R0.00 for the account not to be billed extra for call and data charges after the 100 minutes and data received free with the package has been utilized.
Kind Regards,
Alice van der Merwe
REQ: **********
REQ: **********
REQ: **********