Bad Service or actually non service!!!

Item: MTN South Africa
Rating: 1
Author: Antoinette N

They are the worst cellphone company in SA!! Called the call center to blacklist a ****** phone. Confirmed with the guy that it was the correct phone only to realise that they did block the wrong phone and now it can take up to 2 months to rectify!! I must now be without a phone because of their incompetence!!!!

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MTN South Africa's replyOfficial

13 Feb 2019, 10:57

Good day

Thank you for your post.

Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please note that the matter has been resolved now and you may check you phone for usage.
We would like to assure you that we are actively working to improve our service levels.

Warm RegardsZenetta Portia ViljoenComplaints Management team

MTN South Africa's reply13 Feb 2019, 10:57

Official