1 reviews | Active since Aug 2016
Bad service online application
<p>I am disgusted at the service I am getting. No one ever gets back to me. I have 2 contracts currently with mtn. And have upgraded them both. I app**** for a third contract online. The sales lady contacted me and did the application. This was 2 weeks ago. To date I have had no reply. When I call they say will contact me. This has happened 4 times. Still nothing. I don't know what I need to do to speak to someone who can help me. Or should rather move my contracts to another service provider. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for you request.
We have sent the request to MTN Direct to asssit you with feedback regarding the 3rd additional line.
For further assistance please contact the MTN Direct department on ***.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for you request.
We have sent the request to MTN Direct to asssit you with feedback regarding the 3rd additional line.
For further assistance please contact the MTN Direct department on ***.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,