Bad service on so many levels
<p>I called their insurance contact centre, waited for 19 minutes before going through. finally I was taking to asomeone two minutes my call is disconnected. the agent didn't even try to call me back, and assure me they didn't end my call. I could hear voices in the background, what ever i was asking her she was telling some one else. </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused
Please note that an urgent escalation has been sent to our Insurance Division to assist and provide feedback on claim status. A call back will be done on Monday to advised on claim status feedback .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused
Please note that an urgent escalation has been sent to our Insurance Division to assist and provide feedback on claim status. A call back will be done on Monday to advised on claim status feedback .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.