Bad service on insurance claim

I have lost my phone last week Monday and reported and requested for it to be blacklisted, Tuesday 05 March 2024 i submitted all the required documents and i was told that within 72 hours i will get feedback from MTN regarding my claim. Still today i am still waiting for the feedback, when i call the call center they put me on hold and come back with feedback that the claim is still under review. I cannot work nor study because i do have the phone. The worse and most disrespectful part is when the consultants drop the phone while you are speaking. I very disappointed to tell the truth.