Bad Service on Accounts Department

We have been paying an account for months now and the payments where up to date. And now we get notification we have been handed over to lawyers for outstanding amount. Yet we are up to date. We have been into our local mtn branch and spoke with Xolani Ngubeni who then emailed [Email Removed] which is mtn legal department proof that we are up to date and it is a problem on their side. Yet to date we get NO joy or response. On the statement it reflects that our last payment was in June 2015 yet I have proof that they have been paid every month yet they are not correcting it on their system.<br> <br> I have been in countless times to try sort this out with NO joy. I have tried to phone but NO ONE answers I have waited over 10 minutes with NOTHING. I tried calling *** and NO ONE answers. They are quick to try take your money but to try get anything sorted well that is almost impossible.<br> <br> MTN and its staff have consistently been unhelpful, ********, *********** and unable to resolve this issue. I am still fighting to get my account sorted how hard is it to allocate all my payments to my account.<br> Reference Number: ***6