Bad service on a silverplatter

<p>It started with mtn cutting my number and converting it to a 14digits number,which eventually was resolved...But now i have an issue with checking my balance...i called on the 28/02/2017 and was told to wait 48hrs for the issue to be resolve...I did even better i waited longer and called again yesterday only to be told that my case was closed without being resolved therefore i should get another ref # and WAIT another 48hrs...</p> <p> </p> <p>When i complained all i got was an apology and an email where i can send my complaint which suppose to make everything OK but my issue is still not resolved.</p>