Bad service, not receiving full benefits of a contract.

Bad service, zero responds and programmed call centre agents.

I signed up for a 5G on promo data for R199 on 09 March 2018, which stated that I will get 10G day and 10G night express data. The contract was activated on 13 March 2018. The problem is instead of 10G day I am only receiving 5G, I called the contact centre which told me to go back to the shop.

I went to the shop on 14 March 2018, they then escalated the issue and I received a reference number 1_ ********** 7650. On the 15 March 2018 I received an SMS saying my query has been resolved and it wasn't. After several follow ups with the useless contact centre agents and no resolution, I then went back to the shop received another escalation reference number 1_ ********** 3782, and sadly to this date my query has not been resolved. I have serveral other reference numbers following up the same query and no concrete feedback or resolution to this.

MTN promises a turnaround time of 48hours and it's been 2 months and I am still not assisted.

I have no ideas how they branded themselves the boza network when their service is this horrible.

I am stuck with a contract that gives me nothing it promised.