1 reviews | Active since May 2016

13 Mar 2017, 19:22

Bad service not even a day old with MTN as client

<p>I have signed up witn MTN at Clearwater yesterday and already I am fighting with the call centre on #808 as I was advised by the consultant to call #808 to get assitance on how to register on the www.mtnactive.co.za, tonight i called and spoke to a consultant by the name of Proffessor Nzimande who can not help me on how to regsiter on the MTN Acitive website. So now what do i do as I was advised by the Clearwater branch to call the #808 number for any assitance, the service is shocking, I have been a day with MTN as clinet and already arguing and fighting to get assistance. </p>

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Replies (5)
's update13 Mar 2017, 20:20
Reviewer Update

I have signed up witn MTN at Clearwater yesterday and already I am fighting with the call centre on #808 as I was advised by the consultant to call #808 to get assitance on how to register on the www.mtnactive.co.za, tonight i called and spoke to a consultant by the name of Proffessor Nzimande who can not help me on how to regsiter on the MTN Acitive website. So now what do i do as I was advised by the Clearwater branch to call the #808 number for any assitance, the service is shocking, I have been a day with MTN as clinet and already arguing and fighting to get assistance.

P

's update14 Mar 2017, 09:02
Reviewer Update

i am getting nowhere with #808 at all, can someone please assist.

's update14 Mar 2017, 09:03
Reviewer Update

I have signed up witn MTN at Clearwater yesterday and already I am fighting with the call centre on #808 as I was advised by the consultant to call #808 to get assitance on how to register on the www.mtnactive.co.za, tonight i called and spoke to a consultant by the name of Proffessor Nzimande who can not help me on how to regsiter on the MTN Acitive website. So now what do i do as I was advised by the Clearwater branch to call the #808 number for any assitance, the service is shocking, I have been a day with MTN as clinet and already arguing and fighting to get assistance.

's update14 Mar 2017, 09:03
Reviewer Update

I have signed up witn MTN at Clearwater yesterday and already I am fighting with the call centre on #808 as I was advised by the consultant to call #808 to get assitance on how to register on the www.mtnactive.co.za, tonight i called and spoke to a consultant by the name of Proffessor Nzimande who can not help me on how to regsiter on the MTN Acitive website. So now what do i do as I was advised by the Clearwater branch to call the #808 number for any assitance, the service is shocking, I have been a day with MTN as clinet and already arguing and fighting to get assistance.

MTN South Africa
MTN South Africa's reply16 Mar 2017, 18:05
Official

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please be advised that to register for MTN Active please visit https://mycontract.mtn.co.za/, for further assistance please contact 1761. Kindly note that you can also view and manage your services by downloading MyMTN Self-Service mobile application from the App Store.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
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