1 reviews | Active since Jan 2017

24 Jan 2017, 13:53

Bad service/Nobody gets back to you

<p>I am sick and tired of calling MTN with my problem. I cancelled a contract nearly a year ago, Was promised the contract will be cancelled (By *********** workers at the MTN East Rand Mall branch). A few months later complained again and was promised it would be done and money refunded. Again a few months later money still being deducted from my account . Was told I would be refunded. At least nothing going off my account now but have still not received the monies taken off for approximately7 months. NOBODY but NOBODY EVER returns calls, emails etc. This is now my final avenue to complain,</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Feb 2017, 13:00
Official

Good day Shirley.

Thank you for your post.

We apologise for the inconvenience caused.

Please send us a private message with the cell phone number in question or the account number in order for us to check on our side.

Also please forward the original cancellation request.

Regards.

MTN SA.