LK
Lynda KotzAA(C)
1 reviews | Active since Oct 2011
29 Jun 2015, 09:51
BAD SERVICE, NO STOCK AND NO SIGNAL
My husband received the letter from the insurance to collect new handset from nearest outlet. We attended to the Alberton MTN Shop as we always experience bad service at The Glen which is the closest outlet. Alberton did not have stock of handsets and referred us back to The Glen. The Glen does not answer their telephone *** so that we can confirm that they have stock as you can ever get into this shop as they are understaffed. I am also experiencing problems with signal at work in Germiston CBD when phoning the call centre they cannot even pick my signal up. Vodacom and other service providers have full signal.
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Replies (1)
MTN South Africa's replyOfficial
12 Jul 2015, 15:24Hello Lyndak,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. You can also dial our MTN Direct team to enquire about stock availability. They can be reached on ***
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. You can also dial our MTN Direct team to enquire about stock availability. They can be reached on ***
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
MTN South Africa's reply12 Jul 2015, 15:24
Official
Hello Lyndak,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. You can also dial our MTN Direct team to enquire about stock availability. They can be reached on ***
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. You can also dial our MTN Direct team to enquire about stock availability. They can be reached on ***
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***