BAD SERVICE , NO SERVICE , NO MANAGER

Good Day

I want urgent action and a response.

I went to MTN Soneike branch 25/02 to do a sim swop .

The older guy working there told me I need an affidavit that the number belongs to me , as far as I know I need a Proof of address and my ID. hE HAS SUCH A BAD ATTITUDE.

I went back 26/02 at 17h00 with the affidavit and docs required only to be told by the same man that he cant do the sim swop as the manager left at 17h00 already and she needs to override the sim swop.

Why do you have a shop open till 18h00 that cannot assist customers that re at work during the day and a manager there till the shop closes.

I will take this to every social media platform as the manager needs to work till the shop closes or someone needs to be there to assist customers .

Absolute disgrace for a service provider that cant give any service .

I want this matter attended to and I want feedback .

Regards