Bad Service, No Service, Bad Systems

Dear MTN<br> <br> I am not one to complain on platforms such as this, however, I am beyond my wits at this stage with what I have experienced with MTN over the last few months.<br> <br> 4 Months ago I renewed my contract as well as added an additional contract, for my loyal service with MTN,I was offered 3 months free service through their Retention Department.<br> <br> However, this deal has been more trouble than its worth. Each month my contracts have been disconnected and I have to go into a store to explain the situation, then I get reconnected.<br> <br> Now, MTN again claims that I need to settle 3 months worth of billing in order to get my phone reconnected, HOW IS THIS POSSIBLE? Does nobody at MTN speak to each other? Does the one hand not know what the other does? Was this all just a **** to have me stay with MTN?<br> <br> Nothing seems to ever get resolved, you just get shoved from pillar to post, they need more competent staff and better systems to make notes of the issues customers brings to their attention.<br> <br> I am completely disgruntled by all of this and after 15 years I do feel it necessary to take my business elsewhere.<br> <br> By the looks of it, MTN has major problems and I need mine resolved.