CK
Chantel K
1 reviews | Active since Mar 2014
22 Jul 2015, 11:12
Bad Service - No response/ Help
I up graded my phone on the 24 April. My average monthly bill was R289-00. Then I suddenly am receiving bills of R3500 and R1900-00. I am on Wi-Fi all day and rarely make phone calls.<br> I have been emailing, sending complaints, contacting call centre (which I am on hold for 60min minimum) and once I get through I get told they cannot assist me.<br> <br> I am at my wits end with trying to find someone/ anyone who will actually assist me and to sort out all these overcharges.
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Replies (1)
MTN South Africa's replyOfficial
30 Jul 2015, 09:06Hello Chantel880505,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We can see from our systems that a request was logged to validate the data charges. This was done and showed that data was duly allocated and that the usage thereof is correct.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We can see from our systems that a request was logged to validate the data charges. This was done and showed that data was duly allocated and that the usage thereof is correct.
Regards
Mary
REQ:***
Best regards,
MTN South Africa's reply30 Jul 2015, 09:06
Official
Hello Chantel880505,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We can see from our systems that a request was logged to validate the data charges. This was done and showed that data was duly allocated and that the usage thereof is correct.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We can see from our systems that a request was logged to validate the data charges. This was done and showed that data was duly allocated and that the usage thereof is correct.
Regards
Mary
REQ:***
Best regards,