HW
Heidi W
1 reviews | Active since Jun 2015
11 Jun 2015, 09:52
Bad service!! NO RESPONSE!!
Hi<br> <br> All I want from MTN is feedback regarding my contract that I cancelled and the debit order money they are still deducting even after I paid up my contract in March this year....<br> I send an email to the Credit Management Department every Wednesday. The only reply I get is, an automated email saying someone will get back to me within 8 working days....STILL WAITING AND ITS 2 MONTHS LATER!!!!
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MTN South Africa's replyOfficial
22 Jun 2015, 14:04Hello HeidiW,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward. The reference number for the query is: Request: ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward. The reference number for the query is: Request: ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply22 Jun 2015, 14:04
Official
Hello HeidiW,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward. The reference number for the query is: Request: ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward. The reference number for the query is: Request: ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***