LZ(s
L Z (Courtney) stassen

1 reviews | Active since May 2015

26 May 2015, 16:17

Bad Service/No response

After an *********** salesman at Summer Mobile messed up my contract and not having my problem fully resolved,Ive contacted mtn numerous times by phone and email with detailed discription of my problem and I dont get any response. Ive only ever used mtn and this is the first time Ive received bad service. Its been more than a month and my account has still not been sorted out and i still have no internet.I really dont know what more to do!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Jun 2015, 13:08
Official
Hello courtneystas,

Thank you for posting.

Please accept our apologies for the break down in service at one of our touch points however and for any inconvenience caused as a result of this.
I do know how frustrating that this can be.

Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback soonest.

Regards
Jean
REQ:***