DL
Demi L

1 reviews | Active since Feb 2019

09 May 2019, 11:21

BAD SERVICE!!!! no response

I HAVE HAD NO FEEDBACK AT ALL!!!!

We have been loyal customer for over 10 years.

How come on my contract number for 0836****658 didn’t cost me so much but on contract number 0836**2505 you want to charge me over R300.00, this is unacceptable. I am asking for the exact same phone. No difference. We spend so much money with you every month with MTN.

Do you want us to contact customer service head office of MTN and go to social media with this poor service we have received. Should we look at another service provider that will give us better service.

ABSOUTELY NO REPLY TO THIS EMAIL! THE SERVICE IS HORRIBLE!! THE OVER CHARGE YOU JUST BECAUSE OF A BUISNESS CONTRACT!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 May 2019, 10:22
Official
Good day Demi,

Thank you for your post. 
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.  
Kindly note as per our telephone conversation, this matter has been escalated to our Sales team and we will revert to you with feedback. Warm Regards,Zanele MazibukoComplaints Management Team