1 reviews | Active since May 2015
BAD SERVICE / No information /
I Am very angry at the service i got at mtn 320 durban, on monday i had sent my phone in for repairs, i provided Thato at the 320 durban branch with all the documentation she needed , proof of sale and warranty for my phone, to only later on receive a call saying i have to pay in R330, when i asked what the R330 was for they said because i do not have a warranty, when i told them that i had given all those documents to Thato , they said i still need to pay in that amount, and when i went to enquire in store i was told that Thato was on leave and that i needed to come back when she was available, have these people not heard of the CPA and the legislations that protect us as clients, as well as the ombudsman?, now i want to know what is the R330 for? when my phone is clearly stil under warranty.
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and Mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 including vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and Mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 including vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***