Bad service. No help for either one (MTN and Altech Autopage)
Altech Autopge has closed down and my Cell phone contract was handed over to MTN. Now I paid my account for March directly through MTN, now I am getting sms and emails from Auto page stating that they will hand my account over because I never paid. I went to MTN and they have confrimed that my payment is showing in their system and they don't understand why I am getting sms's from Auto page as they no longer exist. I was told to call 808, which I did. They in return told me I need to call Auto pages customer number: ***, which i did. That number redirected my call back to 808 (mtn). Now no one can asssist me with this matter... This morning I receive a lovely email from Auto page, again stating that my account is still not paid. When I asked MTN if they did not notify Auto page that the accounts has been paid, I got the answer of "I am not sure." How is this helping. I need some one from MTN or Auto page to call me to sort out this mess... I DID PAY MY ACCOUNT AND I DID NOT CREATE THIS MESS... IF I GET HANDED OVER YOU WILL PAY THE LEGAL FEES NOT ME AND YOU WILL CLEAR MY NAME..... YOUR SERVICE ARE VERY POORLY
We are truly sorry for the inconvenience caused and for the delayed response.
We've been experiencing some technical difficulties with the Hello Peter website. We have now perused the account and see that your payment of R490.00 is reflecting on our system. The account is currently in credit with R5.99.
We've now escalated the complaint directly to the team from Autopage, who are assisting with issues prior to the migration to our systems. They will make contact with you to resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused and for the delayed response.
We've been experiencing some technical difficulties with the Hello Peter website. We have now perused the account and see that your payment of R490.00 is reflecting on our system. The account is currently in credit with R5.99.
We've now escalated the complaint directly to the team from Autopage, who are assisting with issues prior to the migration to our systems. They will make contact with you to resolve the matter accordingly.
Regards
Tim
MTN Complaints Management Team
