Bad Service, No feedback

Good day

I am extremely frustrated with MTN. My contract expired the 11th of January 2019. I want to upgrade but not now only later in the year so I wanted to stay on my contract and just upgrade later in 2019. On the 11th someone from MTN contacted me and said they have a special that they can put me on for R199 pm. I asked the lady ok if i do this will i still be able to upgarde later this year like i wanted to, she confirmed yes.

Then suddenly i got all these details from MTN and i found out this is a complete new contract for 24months and and. This is not what i wanted. I contacted the customer care on the 17th of January to cancel this “NEW” Contract and keep me on the one i was. I received the following Ref number: 275 868 369. I followed up on this the 25th, 29th of Jan and the 6th Feb. The person dealing with my request is a Thobeka Bele.

Please can someone help me solve this ASAP.

Regards