1 reviews | Active since Dec 2015
BAD SERVICE - NO customer service
<p>On the 27 May I sent a claim form to MTN insurance and they only came back to me 6 days later after calling them several times.</p> <p>On the 7 June they took my phone in for repairs and I have not heard from them ever since, when I try to call the ********** number you hold for more than 45 minutes waiting to be transferred to a operator but at the end of the day they cut your call after holding for so long.</p> <p>Called the Smart Phone people and they advised me that the phone is still in the repair centre and they don’t have any information they can give me, called the repair centre and they advised me that they don’t fix iPhone 6s Plus and they have sent communication to the insurance to issue a new phone but they have not heard from them ever since.</p> <p> </p> <p>Is bad service, can I please have my phone back.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
HI Mike,
I have been waiting for someone to call me since yesterday and no on ehas called.
HI Mike,
I have been waiting for someone to call me since yesterday and no on ehas called.