BAD SERVICE!! NO ASSISTANCE FORTHCOMING FROM MTN

Urgent assistance NEEDED. We have been struggling with the data/internet on t*** for OVER two weeks now and have been to various different MTN stores, but unfortunately have found all the MTN stores to be very unhelpful. The problem experienced is that we can receive calls and sms’s but that NOTHING relating to data works. No internet sites open, no whatsapps come through and obviously not able to download anything. We various different shops and each time the settings were changed and she was assured that it is now sorted. Eventually even a sim swap was done on Friday/Saturday 16/17 August 2019. By Sunday, 18 August 2019 the sim was activated but the same problem persisted. We dialled 1555 and were again walked through some setting changes. Still no internet/data connection. We were given a reference number of *** and also told that we are being transferred to the network department. We were cut off then. Ever since then we have been in contact with MTN but with nothing really getting sorted and no explanation being given that we have had no data/internet access for going on TWO WEEKS now with absolutely no progress. From our side we have done everything asked of us: 1. We have placed various other sim cards in the phone and they have full access to internet and everything, so there is nothing wrong with the phone; 2. We have placed the previous sim card as well as the sim swap sim card in other phones and the experience the same problem. Therefore it is not a problem with the sim but on the network side. We urgently require this matter to now be sorted and must mention that we find the service that we have been receiving at the shops horrific! When phoning, the person on the helpline was helpful but it is 3 days later with NO PROGRESS. This is the phone of a lady of 60 years old with basically no use for her phone at this stage. This is quite disturbing. have a contract with MTN for services that I expect to be honoured as you expect me to honour Our contract payment. CAN I NOW CANCELL THIS AGREEMENT THROUGH NON COMPLIANE OF CONTRACT?? This saga has carried on far too long and I have been sent from pillar to post and have as yet not had any success and only frustration. Telephone number on which problems are being experienced: *** Name of Contract Holder: Gilbert Arthur Davies – His contact number *** Reference number of problem: *** E-mail address of account holder: ***;