Bad Service - never responding
<p>We have a business account with MTN. There are 4 cellphone numbers linked on this account. We've struggle from mid last year to view all our statements electronically. With a huge struggle and many emails - we start receiving the main account holders statement via email. When we log onto the ebilling website, it only provides us with the invoice up to July. We never know what we owe MTN.</p> <p> </p> <p>We continuously phone them and ask just to send all our statements via email so that we can pay the full amount. Really fedup for this extreamly poor service. Maybe we are not valued clients at MTN anymore and need to move to another service provider - totally bad service!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***