BAD SERVICE - MTNcustomer

This has to be 1 of the worst, if not the worst, walk in customer oriented businesses. The service provided is ludicrously bad. The last visit there, to pay an account, was so bad that after a wait of 31 minutes, we left without being attended to. As leaving we noticed a staff outside the shop VERY BUSY talking on his cell phone. This kind of service is not isolated, it is the norm. I complained previously to the Head Office with no improvement. And all that we needed to do was make a payment.