BAD SERVICE- MTN SERVICE CENTERS

My struggle to upgrade my SIM card started more than 5 years ago with MTN. It has been my choice of network from since the 90s and now I had no option but to leave after repeated bad service. I have had my current SIM card since the blackberry days and tried to upgrade it with no joy. First time I walked into a service centre with my ID and phone and SIM card in the phone. I was asked a series of verification process which were impossible for me to get right from last numbers dialed to airtime loaded and what etc. With my only get one detail incorrect I was not helped. 2 attempts later I gave up. I was not until 2 weeks ago that I agin decided to give it upgrade my SIM card. I went to the MTN Mall of AFRICA This time I requested an ESIM that I figured would automatically update/ upgrade itself. With my phone in hand and my ID, this time I was told to go to the police station and get an affidavit and also produce a certified copy of my ID and come back agin with all dial numbers and airtime loaded etc.. with me working on WIFI and not keeping up mentally with all the different numbers I am dialing on WhatsApp and directly etc, that proved to be a very impractical process to simply upgrade my SIM card which was in my handset. At that point I decided to go and take MTN SIM card and throw it away as soon as I got my number ported on a different network with better service consultants and willingness to assist its customers. My ESIM on the network is so much. I urge MTN to review its processes.