BAD SERVICE MTN NORTHGATE

Went to MTN at Northgate on Monday 20 June for sim swop for my 90 year old mother. I went there every day for at least an hour every day ? (Apart from my petrol ) because the "wait for 24hours" clearly did not work. Everyday , Monday, Tuesday, Wednesday, Thursday...pulling up shoulders and the same message" wait for another 24 hours" really...does MTN takes 4 days to sim swop???? Out of desperation I went to Clearwater Mall this morning...24th...only to get another consultant that she cannot do anything until the ticket is closed by the network guys? I refuse to go back to Northgate branch and again, pull up of shoulders "I cannot talk on there behalf but they only did the sim swop on 22nd "....ridiculous MTN !!! I ask her where can I escelate it myself because she said she cannot??? How can any consultant on the floor not be able to escalate a case, after 4 days?? " Go to 14th avenue" was the answer...that is good practice, yes send your client from Northgate to CWMall to 14th Avenue...GREAT SERVICES MTN. I STILL DO NOT HAVE A SIM CARD THAT IS WORKING AFTER 5 DAYS FOR MY 90 YEAR OLD MOTHER THAT WANTS TO AND STILL CAN COMMUNICATE, AT THAT TO HER DAUGHTER IN WESTERN CAPE, HER GRANDCHILDREN IN SHANGHAI , FRANCE , NEW ZEALAND , UK and in SA. PATHETIC. And yes , I asked fur a screen shot of my ticket ...