Bad Service MTN month-to-month router

Last year at the end of October I went to MTN for a month-to-month home internet plan. The process was okay but the person assisting did not inform me of how the month-to-month contract works but proceeded with everything, after the process was completed he switched on the router in-store and connected to it, and said that it was working and that it has internet connectivity. It was only when I got home and connected the router did I notice that it did not have any internet connection so I went to another MTN store near me but they could not assist me because their router was not the same so I had to drive back to the original store and I was helped by another sales assistant who was able to connect the router to the internet after some time.

When I also had asked whether I could do an EFT instead of a debit order he said yes (original sales assistant) I can which to my surprise was not an option when you have a month-to-month which I found out when I got debited the following month and unfortunately at the time the account I was debited from did not have funds so I was charged and when I called MTN they told me that I could not opt for an EFT on a month-to-month and that the information I was given was wrong.

I then asked if they could swap my debit date to the 15th as it was previously on the 4th and also change the account, which I was told that I could and I did with the lady who helped me, only for the next month which is December to be debited again on the 4th on my old accounted which bounced, so I called MTN again and I was told that the change will only kick one month after asked for the swap which means that it will only take effect in January of 2025 I then I asked if I can pay for January and February the return the router at the end of February and not get debited for March and I was told that I could if I call them in January and ask give them a notice.

In January of 2025, I got debited again on the 4th with my old account which on the app as well clearly shows that changed the date and the account. I then had to pay charges because the payment bounced I called MTN about canceling the plan I was then informed that they do not deal with cancellation or the return of this and I have to return it in store and I went to the store where I was told that I can return it at the end of February because I had paid for it. I got debited again on the 4th of February I called and I was then informed that I could not change debit dates as it would require a debit check on that account and they can not do that and I told the sales assistant that for the past three months even when I got the router this is not what I had been told and I was told that I was miss informed about it. Today I got disconnected at 14:00 so I called MTN and they told me that even if I returned the router I would have to pay the charge amount which bounced for the month of March which I won't use because I would have returned the router.

I genuinely do not have anything positive to say about the interactions I've had with MTN as well as the misinformation from every person I've spoken to and the confusion of everything.