Bad service MTN Middelburg mall

For the third time in six years of upgrading at MTN middelburg mall, store code: 0471, I have received bad service and sometimes no service. On the 21st of March I went to MTN to get details on my upgrade in April. I was given feedback that I can upgrade on the 1st of April. On the same day I asked for the 2 phones 2 be ordered so long (LG V30+ and an iPhone8+). The following week I received feedback that the LG has arrived but not the iphone. Later in the week I was told that the LG was never there (someone is not honest). Today the 2nd of March I was told by one of the ladies that MTN Middelburg mall has not received an LG V30+ for the whole year so far only to hear from a different lady that it's strange (again someone is not honest). I was forced now forced to do a "warehouse upgrade" due to no assistance in sourcing the phones that i asked for almost 2 week ago. If this is the service then I humbly request MTN to give feedback. If they can not assist me I will happily leave MTN after more than 10 years and go somewhere else.

Ruan Katzke **********