Bad service MTN Maverick Hemingway Store East London

Item: MTN South Africa
Rating: 1
Author: Glenda B

I'm absolutely disgusted with Mtn Maverick store Hemingway EL. Did an up grade last yr. Was told about the free screen replacement. WAS NOT TOLD IT HAD TO BE REGISTERED. THE screen was cracked during lockdown. Been to mtn, been in contact with Mtn Maverick. Spoken to Huawei nothing they can do because the sales person never told us it had to be registered. No where to from here. Do fe the MTN Maverick store should take the knock as sales person never did their work properly. And they were trained on the promo at the time. As the customer we have to now suffer for it. We have plenty contracts with Mtn. They nearly at the end of their 24 month. We going to cancel them.And go over to Vodocom. As not impressed with the service after about 20 yrs and more.. So here we sit now with the cracked screen R1 300 to replace. NOT FAIR SERVICE FROM MTN.

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Glenda B's updateReviewer Update

10 Jul 2020, 15:08

I feel the store should come to the party as it was poor on their part. They should honor their reputation and replace the screen at their cost. As I was not told register the screen. If I was told I'd of done so as I'm very ontop of things. Sheldon Tarr was the sales person. We did 3 upgrades that day all Huawei. 2 had free screen replacements told berbally, AND NOT TOLD TO REGISTER FOR FREE SCREEN. I AM NOT HAPPY WITH THE SERVICE I RECIEVED. AND SORRY WONT HELP ME TO REPLACE THE SCREEN. THE MTN MAVERICK HEMINGWAY SHOULD HONOUR THIS COMPLAINT. AS THEY WERE AT FAULT.

Glenda B's update10 Jul 2020, 15:08

Reviewer Update