BAD SERVICE MTN INSURANCE COMPANY

MY NAME IS NEO RAMP**** AND I AM VERY DISAPPOINTED AT MTN INSURANCE CLAIMS DEPARTMENT. I HAVE REPORTED THAT MY PHONE HAD TO GO FOR REPAIRS AS THE SCREEN WAS BROKEN AND I COULD NOT USE THE PHONE (IPHONE 11). THAT WAS IN BEGINING OCTOBER 2020. AFTER A MONTH HAVING REPORTED THE PHONE WAS THEN COLLECTED, I HAD TO PAY ACCESS FEE FOR IT BE FIXED. AFTER IT HAD BEEN CHECKED IF IT COULD BE FIXED OR NOT, I WAS NOTIFIED THAT I HAD TO PAY ANOTHER ACCESS FEE AS IT COULD NOT BE FIXED AND A NEW DEVICE WOULD BE ORDERED. I THEN PAID AND I WAS NOTIFIED THAT THE DEVICE WAS ORDERED AND THAT I WOULD BE NOTIFIED FOR DELIVERY. I CONFIRMED THE ADDRESS FOR THE DELIVERY WHICH WAS THE SAME ADDRESS THEY HAD COLLECTED THE DEVICE. 6 JANUARY 2021 I SENT THEM AN EMAIL ASKING HOW LONG IT WOULD TAKE TO RECEIVE THE DEVICE, THE EMAIL WAS REPLYED AND MAMELLO FROM THE COMPANY SAID THAT THE DEVICE WAS DELIVERED ON 22/12/2020 TO A PERSON CALLED NEO. SO CLEARLY THERE WAS NO IDENTITY VERIFICATION AND BECAUSE THE PERSON SAID HER NAME IS NEO SO THEY GAVE HER MY PHONE THAT I HAVE BEEN PAYING FOR TILL TO DATE, AS IT IS ON CONTRACT. AFTER I TOLD THEM THAT I DID NOT RECEIVED THE PHONE THEY JUST SAID THAT THEY HAVE ESCALATED THE MATTER AND I AM WORRIED HOW LONG WILL IT TAKE TO GET MY PHONE TAHT I AM PAYING FOR EVERY MONTH. I FIND THIS COMPANY UNPROFESSIONAL AND *********** AND WOULD NOT RECOMMAND THEM TO ANY ONE, AS THEY ENJOY TAKING OUR MONEY BUT CAN CLEAR NOT DELIVERY AND KEEP THEIR CUSTOMERS HAPPY.