BAD SERVICE - MTN INSURANCE CLAIM

I reported a ******/lost phone at the Cresta Shopping Mall MTN Branch on Sunday 28 June 2015 and was provided with the claim forms, which I then submitted to Mr Tongwe Mashongwa on Tuesday 30 June 2015.<br> <br> I received an email from him on Tuesday, 30 June 2015, in which I was informed that the turnaround time is up to 5 days (ref no. ***8).<br> <br> I am yet to receive a response and have, after various attempts, failed to get a hold of the Cresta MTN store in order to get an update.<br> <br> He provided me, via email, with the following number, ***, which I can contact directly to follow up on my claim with no success. The voice prompt says they are experiencing network problems and thereafter the call is dropped.<br> <br> I once again attempted to phone the mtn store and requested to speak to Tonge. I was kept waiting on the line for 20minutes whereafter the call was dropped.<br> <br> I am extremely unhappy with the service I am getting from mtn after having been a loyal customer for years.<br> <br> I have also paid my insurance premium to mtn EVERY month without fail.<br> <br> This is unacceptable and I demand assistance as a matter of urgency<br> <br> Thanks