Bad Service (MTN INSURANCE)

I am very disappointed now with the service at MTN, firstly it was my sim swop had to suffer and waste so much time before it was resolved now it’s an insurance company. When i took insurance with MTN i think it was 5 years back or more it was directly with MTN after they moved it to Pinnacle Marketing , service was cool and claims were processed very quick . Now on Thursday when i emailed Pinnacle Marketing emails bounced back and was advised to email *** . Which i did but now since then still waiting for the response they keep telling me that they waiting for underwrites to provide feedback i do not understand why they taking so long and they telling me about 10days now which i had no idea about . MTN does not treat customers well when you make changes you do not tell us as your customer we only find out if you no longer working with the specific company when we send query or claim with is not good for the business . If i knew would have cancelled my insurance with you guys long time ago there are many insurance companies that would like to provide good service to us . please find out what’s the matter and revert back to me i cannot finish this week without a phone again .you can call me on *** or email me Today called *** spoke to Ntombi Bota who was very rude and had no customer service s****s .