BAD SERVICE - MTN Insurance

Good morning<br> <br> I have been to 2 MTN stores and inquired upon my handset being repaired as my screen is cracked as I have insurance with MTN. I have been told on numerous occasions that I need to call the insurance myself in order to have it repaired. This is a service offered by MTN why should the client do everything. I tried calling and the moment I make the selection to speak to a consultant the line gets cut. I have been trying to have my handset fixed since December 2014 when it fell. I have put through a request online and thus far have not received a reference number.<br> <br> After complaining at the store in Picbel mall (Cape Town) on the 05/06/2015 the consultant eventually took my details and faxed the claim form to the Insurance. The reference number she gave me was ***1. She doesnt have information about the claim and when I try and call I am informed that my claim was never received I need to fax it. This is ridiculous service and I demand I handset fixed before my contract expires on the 27th June 2015 as I have been paying for my insurance going on for 2 years now. It is not my fault that I didn't get any service from the network or any of the consultants I approached.