YD
Yvonne D
1 reviews | Active since Sept 2015
28 Sept 2015, 10:53
Bad Service MTN insurance
On 24 June 2015,I submitted two claims,I only received a call on 07 July 2015 to acknowledge the claims,the one handset was collected on 15 September 2015,I have to email you insurance and complaints division more than a paying customer should,worst of I was promised that a loan phone would delivered on Friday 25 September 2015,this never happened.I need the one handset to be picked up and repaired and the loan phone promised to be delivered,this is by far the worst service from MTN to wait 3 months to get service is totally unacceptable
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Replies (1)
MTN South Africa's replyOfficial
28 Sept 2015, 12:22Hello Yvonne27,
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply28 Sept 2015, 12:22
Official
Hello Yvonne27,
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
The matter has been escalated to the Insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***