BAD SERVICE - MTN HEAD OFFICE - REFERENCE REQ***

I paid my MTN account on the 28th of January 2021 via EFT. On Saturday the 30th of January 2021 MTN suspended my lines. I contacted them to reconnect and mailed the proof of payment to them. I had to make several calls to then over the weekend asking them to reconnect my services without success. The consultants keep telling me the query is escalated to their head office as there is a red flag put to my account and they can't assist. Nobody came back to me yet and my services are still suspended. Really, how long can it take to assist a client. That means I paid for the weekend (Two days) but had no service. Very bad customer service. For the entire weekend I had no phone and nobody at MTN seems to care. How many times do I have to contact them, spend like half an hour on the call without assistance.