Bad Service MTN Cradlestone Makk

Hi, My wife has had endless problems dealing with MTN Cradlestone.

In June 2019 she upgraded her data contract for an amount of R229 per month. Since June MTN has been charging our account R834 for this contract. We queried this over charge with Karla in September and promised that they will log a query with MTN to rectify our account. (no proof provided) Months have gone by and eventually went in store in 10 November to speak to the consultant and it was advised that the query was never logged. Since June to November we keep being over charged with no sight of us being credited for MTN's mistake. KT (staff at MTN Cradle) promised me he will log the query and get back to me by Tuesday 12 Nov. I had to follow up again with the store after they committed to get back to me

Our monthly installment is R928 for both the phone and data contract which since September 2019 we have paid in excess of R6000+ .. (i wish MTN can at least explain to me how they get to this figure so i understand or at least provide me with an statement that reflects these amounts) All the statements that we get from MTN all give different amounts which is confusing on what we need to actually pay. After speaking with Karla in setpember and paid R3400 to clear the arrears, she advised that our account was zero and the next payment was only due on 31 October. (to mention this was not the case)

Additional we found out during our store visit on 10 Nov that MTN cancelled our debit order on out account with no notice provided to us and that we needed to pay cash on our account. None the less this caused our account to go into arrears again in November as we signed for a debit order which MTN cancelled on their own with no notice. While we were in store on 10 Nov, we paid another R809 which KT advised our account was in arrears, which we paid on the spot. Today after following up again with Cradlestone MTN, Karla tells me we still own another R719 on our account.

I dont understand how a monthly contract on R928 can lead to us paying these extensive amount continuous. The store cannot even provide me with proof on these amounts, so where is my money going to.

Where we stay, our MTN signal does not work half the time so i dont understand how 40GB of data (everyday use - no streaming videos) is gone in less than a month. I asked the store to provide me with proof where my data is going and they cannot provide the same. If i take itemized billing (more additional costs) it will take 21 days to activate which I am told. I want a simple service request from MTN to prove to me that we are using our data which is leading our account to be out of data on a continuous basis.

I am honestly not happy at all with MTN, especially Cradlestone Mall.

Promises made by staff which are not kept, bad service, over charging, no proof provided on my own account (which i am entitled to). I have requested for the next level Manager to call me so we can rectify our complaints however there is no joy.

Please can someone from MTN call me.